Privacy Policy

Introduction

keen-pulse is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with this policy, please do not access our website or use our services.

Information We Collect

We may collect information about you in various ways, including:

• Personal Data: Name, email address, and other contact information you voluntarily provide when submitting enquiry forms or enrolling in programmes.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, pages viewed, time spent on pages, and referring URLs.
• Learning Data: If you enrol in our programmes, we may collect information related to your learning progress, attendance, and performance.

How We Use Your Information

We use the information we collect for various purposes, including:

• To respond to your enquiries and provide customer support
• To process enrolments and deliver educational services
• To send administrative information such as programme updates and policy changes
• To improve our website and services based on usage patterns
• To comply with legal obligations and protect our legal rights

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party vendors who assist us in operating our website and delivering services.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Enquiry data is typically retained for two years, while enrolment records are retained for seven years after the completion of services.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to object to or restrict certain processing activities
• The right to data portability

To exercise any of these rights, please contact us using the details provided below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

keen-pulse
Level 12, 188 Collins Street
Melbourne VIC 3000
Australia

Email: [email protected]

Last updated: September 2024